Freed.ai
Freed.ai is a fast-growing healthcare technology company whose AI-driven automation platform is already used by 20K+ clinicians and trusted by 1,000+ health organizations. RapidDev partnered with Freed.ai to rebuild the foundation for growth, focusing on scalability, smoother client integrations, stronger security, and a better user experience.
About
Freed.ai is a large and trusted player in the healthcare technology space, with adoption across the medical community. The company highlights HIPAA compliance and SOC 2 certification as key trust signals for handling sensitive medical data. Their platform delivers measurable day-to-day value, including 2+ hours saved per clinician every day, which compounds significantly at scale.
The Challenge
Freed.ai set out to revolutionize how businesses use AI-driven automation. Their platform promised smarter workflows, fewer errors, and higher productivity. But as demand grew, cracks began to show.
The platform struggled to scale with new customers, slowing adoption. AI tools didn’t integrate seamlessly with client systems, creating friction. Enterprise clients demanded higher security and compliance, but Freed.ai’s systems weren’t ready. On top of that, the user experience felt clunky, making it harder to onboard and retain clients. Freed.ai needed a partner to help them scale quickly and securely.
The Solution
RapidDev partnered with Freed.ai to rebuild the foundation for growth using an agile, sprint-driven approach that balanced speed with precision. The work focused on a scalable cloud architecture to handle increased traffic, modular APIs to make AI integrations smoother in client workflows, customizable dashboards for monitoring and transparency, enterprise-grade security and compliance work aligned with GDPR and global standards, and a redesigned UI to improve navigation and engagement.
Behind the scenes, RapidDev’s AI specialists worked directly with Freed.ai’s data team on the more complex integrations, while QA engineers ran rigorous testing to protect performance and security as the platform scaled.
The Result
The impact of RapidDev’s work was immediate and measurable. Freed.ai supported a 200% increase in platform traffic with zero performance degradation, achieved 30% faster AI integration for client workflows, and drove a 40% increase in user engagement through the new interface. The team also achieved full compliance outcomes, passing audits tied to GDPR and enterprise security requirements.
As Freed.ai put it: “Working with RapidDev has been an absolute game-changer.”
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