How to handle customer support requests in Bubble

The simplest reliable way to handle customer support in Bubble is to create a Support Ticket data type, build a page where users can submit issues, and set up backend workflows to notify your team (email, Slack, or any API). Your team then uses a secure admin page to read and respond by updating the ticket. Bubble stores all messages, and privacy rules make sure users only see their own tickets.

Core Structure to Use

You only need three real pieces: a Support Ticket data type, a Submit Ticket form, and an Admin dashboard. Everything else is notifications and privacy rules.

• Data type: Support Ticket with fields: Title (text), Message (text), Status (text), User (User), Admin Reply (text), Created Date (default).
• Submit form: a simple group with inputs and a workflow that creates a Support Ticket.
• Admin page: repeating group showing all tickets with an input to reply.

Backend Workflows for Notifications

Use a backend workflow triggered when a ticket is created. It can send your team an email or call Slack via API Connector. This lets support staff know instantly.

// Backend Workflow: When Support Ticket is created
// Action: Send email (built-in Bubble email)
To: "[email protected]"
Subject: "New Support Ticket"
Body: "New ticket from: This Support Ticket's User's email"

Privacy Rules

In the Data > Privacy tab, add rules so users can only see tickets where This Support Ticket's User = Current User. Add a separate role for admins to view all tickets.

• User: Can view only their own Support Tickets.
• Admin: Can view all fields.

Reply Back to Users

On your admin page, when an admin updates the Admin Reply field, you can trigger another backend workflow to notify the user by email.

// Backend Workflow: When Admin Reply changes
// Action: Send email to user
To: This Support Ticket's User's email
Subject: "Update on your support ticket"
Body: This Support Ticket's Admin Reply

Optional: Multi-message Threads

If you want back-and-forth chat, create another data type Support Message linked to Support Ticket. Display them in a repeating group.