How to handle customer feedback in Bubble

The simplest and most reliable way to handle customer feedback in Bubble is to create a Feedback data type, let users submit feedback through a form, save it via a Create a new thing workflow, and optionally notify your team with an email or backend workflow. This keeps everything structured, searchable, and secure.

Set up the Feedback data type

Create a new data type in the Data tab called Feedback. This is where each submitted feedback entry will be stored.

• Field: message (type: text)
• Field: category (type: text, optional)
• Field: rating (type: number, optional)
• Field: submitted\_by (type: User)

These fields help you understand who sent the feedback and what it’s about.

Build the feedback form

On your page, add inputs: a text input or multiline input for the feedback message, maybe a dropdown for category, and a button to submit.

When the button is clicked, create a workflow:

• Action: Data → Create a new thing
• Thing: Feedback
• Set fields using the form’s inputs

// Workflow structure example
Create a new Feedback
message = MultilineInput A's value
category = Dropdown Category's value
submitted_by = Current User

Show feedback to your team

Create an admin page with a Repeating Group showing Feedback. Set the data source to Do a search for Feedback. Display fields like message, submitted\_by, and creation date.

• Add sorting so you can see newest first.
• Add filters (category, rating) if needed.

Add notifications (optional but useful)

You can notify your team when feedback arrives:

• Use Send email action in the same workflow
• Or trigger a Backend Workflow to log or forward feedback (helpful for Slack or webhook integrations)

// Example inside backend workflow
Send email
To = "[email protected]"
Body = ThisFeedback's message

With this setup, user feedback becomes organized, searchable, and secure, without needing any plugins or custom code.