How to build a customer feedback system in Bubble

A simple customer‑feedback system in Bubble is built by creating a Feedback data type, building a form where logged‑in customers submit feedback, saving those submissions in the database with a “Create a new thing” action, and optionally notifying your team with email or showing the feedback on an admin page with proper Privacy Rules. That’s the core flow: a form → workflow → entry in database → admin view.

Data structure

You only need one data type to start. In Bubble a “data type” is like a table.

• Feedback: fields such as Rating (number), Comment (text), Submitted By (User), Created Date (auto).

Bubble automatically tracks Created Date, so you don’t need to add it manually.

Building the feedback form

On a page, drop standard Bubble inputs: a dropdown for rating, a multiline input for comment, and a button called “Submit Feedback”. The form itself does nothing until you add a workflow.

• Click the button → Start/Edit Workflow.
• Add action: Data → Create a new thing.
• Type = Feedback.
• Set fields using the input values.

// Example of field mapping inside the “Create a new thing” action
Rating = Dropdown Rating's value
Comment = Input Comment's value
Submitted By = Current User

After saving, you can reset the inputs or show a success message using an alert element.

Admin view

Create a new page (e.g., admin\_feedback). Add a Repeating Group with Type = Feedback and Data source = Do a search for Feedback. Inside it, place text elements showing the comment, rating, user’s name, and created date.

• Sort by Created Date descending to see newest first.
• You can add filters like rating ≥ 4 directly in the search.

Privacy rules

Open the Data → Privacy tab. Add a rule for Feedback so only logged‑in admins can search or view all entries.

• Create a Role “Admin” in your User type as a yes/no field.
• In Privacy rules, allow “When Current User’s Admin is yes” → view all fields.
• For everyone else, uncheck “Find this in searches”.

Optional: email notification

Inside the same Submit workflow, after creating the Feedback, add an action: Email → Send email. Set “To” as your admin email and include Comment and Rating in the body.

• This helps you monitor feedback without logging into the app.