/flutterflow-integrations

FlutterFlow and LiveChat integration: Step-by-Step Guide 2024

Learn how to seamlessly integrate FlutterFlow with LiveChat in this easy-to-follow guide. Enhance your app's user support with step-by-step instructions.

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What is LiveChat?

LiveChat is a real-time communication tool that businesses use to interact with their customers online. It's a software application that provides immediate customer support and information to users through a conversational interface. Customers can initiate conversations, or businesses can send proactive messages. It's typically used on business websites and in applications to help answer customer queries instantly, lead generation, customer engagement, reducing abandoned carts in e-commerce, and to improve customer service.

Matt Graham, CEO of Rapid Developers

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How to integrate FlutterFlow with LiveChat?

Prerequisites

 
  • A FlutterFlow project set up and ready.
  • A LiveChat account with access to the admin panel.
  • Basic understanding of FlutterFlow interface and LiveChat settings.
 

Step 1: Create a LiveChat Account

 
  • If you don't already have one, go to LiveChat and create an account.
  • Follow the registration steps and verify your email.
  • Once registered, navigate to the LiveChat Dashboard.
 

Step 2: Get Your LiveChat License Number

 
  • In the LiveChat Dashboard, go to the Settings section.
  • Navigate to Channels > Websites.
  • Here, you will find your license number. You will need this for the integration. Copy this number and keep it handy.
 

Step 3: Open Your FlutterFlow Project

 
  • Go to the FlutterFlow website.
  • Sign in to your account and open the project you want to integrate with LiveChat.
 

Step 4: Add Custom Code in FlutterFlow

 
  • In your FlutterFlow project, navigate to the Custom Code section.
  • Click on the Add Custom Code button.
 

Step 5: Write LiveChat Integration Code

 
  • Add the following code snippet in the Custom Code section:
``` // Import the necessary package import 'package:flutter_webview_plugin/flutter_webview_plugin.dart'; // Define the LiveChat widget class LiveChatWidget extends StatelessWidget { @override Widget build(BuildContext context) { return WebviewScaffold( url: 'https://lc.chat/now/' + {Your_LiveChat_License_Number}, appBar: new AppBar( title: new Text('Live Support'), ), ); } } ```
  • Ensure you replace `{Your_LiveChat_License_Number}` with the actual license number you copied earlier.
 

Step 6: Integrate LiveChat Widget into Your App

 
  • Navigate to the page or section in your FlutterFlow project where you want the LiveChat feature.
  • In the Widget Tree, add a new Container or Button widget (based on your design choice).
  • Set up an OnTap action for this widget to navigate to your custom LiveChat widget.
  • Use the Flutter code you added in the Custom Code section as the destination for your OnTap action.
 

Step 7: Test Your Integration

 
  • Run your FlutterFlow app in test mode to make sure everything is working as expected.
  • Click on the widget (Button or Container) you set up for LiveChat.
  • Ensure that the LiveChat screen opens up and you can see the chat interface.
 

Step 8: Deploy Your App

 
  • If everything works correctly, you can now deploy your app.
  • Navigate to the Deploy section in FlutterFlow.
  • Follow the prompts to deploy your app to your desired platform (App Store, Google Play Store, etc).
 

Additional Tips

 
  • Styling and Customization: You can customize the appearance of the LiveChat widget by modifying the WebView parameters or using LiveChat's customization options available in their admin panel.
  • Error Handling: Make sure to include error handling in your custom code to manage any issues that might arise with network connectivity or loading the WebView.

FlutterFlow and LiveChat integration usecase

Scenario:

A retail business wants to enhance its customer service experience by providing instant support through a mobile app and a web portal. They use FlutterFlow to create an appealing and functional user interface, and they need to integrate LiveChat to offer real-time support to their customers seamlessly.

Solution: Integrating FlutterFlow with LiveChat

App and Web Portal Creation:

  • The retail business uses FlutterFlow to design a user-friendly mobile app and web portal where customers can browse products, make purchases, and access support options.
  • A prominent "Live Chat" button is included on both the app and web portal, ensuring easy access to support.

Setting Up the Integration:

  • The retail business installs the LiveChat API integration within FlutterFlow, using their LiveChat API key.
  • They configure workflows in FlutterFlow that enable the live chat feature when a user clicks the "Live Chat" button.

Real-Time Support Workflow:

  • When a customer clicks the "Live Chat" button, a chat window powered by LiveChat opens within the app or web portal.
  • The customer's data (e.g., name, email, order number) is automatically passed to LiveChat, allowing the support agent to have contextual information.

Customer Interaction:

  • The customer interacts with a support agent in real-time without leaving the app or web portal.
  • The support agent can access the customer’s history and transactions to provide personalized and efficient service.

Follow-Up and Analytics:

  • After the chat, the conversation transcript is stored in LiveChat, allowing the support team to review and follow up if necessary.
  • The retail business can utilize LiveChat’s analytics to monitor the volume of support requests, response times, and customer satisfaction.

Benefits:

  • Enhanced Customer Experience: Real-time support integration ensures customers receive immediate assistance, improving satisfaction and loyalty.
  • Efficiency: Automating the handover of customer information reduces the time spent verifying details, resulting in faster resolution.
  • Centralized Data: All interactions are logged in LiveChat, providing a comprehensive view of customer interactions that can be used for future reference.
  • Personalized Service: Support agents have access to full customer profiles, enabling more personalized and effective support.
  • Data Insights: The business can analyze support metrics to identify trends, improve service quality, and make data-driven decisions.

Conclusion:

By integrating FlutterFlow with LiveChat, the retail business can significantly enhance its customer service operations, providing instant and personalized support to their customers, which ultimately increases satisfaction and loyalty.

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