How to build a helpdesk app in Bubble

The simplest way to build a helpdesk app in Bubble is to create a Ticket data type, give users a way to submit tickets (a form), allow staff to view and update them (a repeating group with filters), and use Privacy Rules so users only see their own tickets while agents see all. Then add features like status updates, internal notes, file uploads, and email notifications using backend workflows.

Core Data Structure

You only need a few data types:

• Ticket – fields like Title (text), Description (text), Status (text), User (User), Assigned Agent (User), Messages (list of Message), Attachments (list of files).
• Message – fields: Body (text), Author (User), Ticket (Ticket), Is internal note? (yes/no).

Bubble automatically links these when you set fields to another data type.

Submitting a Ticket

Create a normal Bubble form: input for title, multiline text for description, file uploader if needed. On button click, run a workflow:

• Create a new Ticket with fields set to input values and User = Current User.

Create a new Ticket  
Title = Input Title's value  
Description = MultilineInput Description's value  
User = Current User  
Status = "Open"  

Agent Dashboard

Place a repeating group of Tickets. Add filters like Status = Dropdown's value or Assigned Agent = Current User. Clicking a ticket goes to a Ticket page where agents update Status, add Messages, or attach files.

Privacy Rules

In Data → Privacy:

• For Ticket: allow read/write when This Ticket's User is Current User.
• Allow agents (create a field “role” on User) to see all tickets.

This ensures users see only their own tickets.

Messaging Thread

Create a repeating group of Messages filtered by Ticket = Current Page Ticket. Add a form to create a new Message. For internal notes, add a checkbox setting “Is internal note?”. In Privacy Rules, hide internal notes from non-agents.

Email Notifications

Use a backend workflow triggered on “When a Ticket is created” or “When a Message is created”. Send email to user or agent using Bubble’s built‑in email action or external providers via API Connector.