# How to improve bug reporting and user feedback mechanisms in Bubble.io: Step-by-

- Tool: Bubble
- Difficulty: Beginner
- Time required: 20-25 min
- Compatibility: All Bubble plans
- Last updated: March 2026

## TL;DR

You can build an in-app bug reporting and feedback system in Bubble using a popup form that captures the user's browser info, current page, a description, and an optional screenshot URL. Reports route to an admin dashboard where your team can triage, assign, and resolve issues without leaving your Bubble app.

## Overview: Improving Bug Reporting and Feedback in Bubble

This tutorial shows you how to build a feedback widget and bug reporting system directly inside your Bubble app. Instead of relying on external tools, you will create a floating report button, a submission form that auto-captures user context, and an admin review dashboard. This is perfect for non-technical founders who want to collect structured feedback from their users and track issues systematically.

## Before you start

- A Bubble account with an existing app that has users
- Basic understanding of Data Types and Workflows in Bubble
- An admin role or page set up for reviewing reports
- Familiarity with Popup elements in Bubble

## Step-by-step guide

### 1. Create the BugReport Data Type

Go to the Data tab and click Data types. Click New Type and name it BugReport. Add the following fields: title (text), description (text), category (text — options like Bug, Feature Request, Feedback), status (text — default value New), reporter (User), page_url (text), browser_info (text), screenshot_url (text), priority (text), assigned_to (User), and admin_notes (text). Set the default value for status to New.

> Pro tip: Add a severity Option Set with values Low, Medium, High, and Critical so reporters can indicate urgency consistently.

**Expected result:** A BugReport Data Type exists with all fields for capturing report details and tracking resolution status.

### 2. Build the floating feedback button and popup

In the Design tab, create a Reusable Element of type Floating Group. Name it FeedbackWidget. Inside it, add a small Button labeled Report a Bug or a speech bubble Icon. Set the Floating Group to float in the bottom-right corner. Then add a Popup element to your page called Popup Bug Report. Inside the popup, add: an Input for title, a Multiline Input for description, a Dropdown for category (with choices Bug, Feature Request, Feedback), a Dropdown for priority, and a File Uploader for screenshots. Add a Submit button at the bottom.

**Expected result:** A floating button appears on every page (via the reusable element) and clicking it opens a bug report popup form.

### 3. Create the submission workflow with auto-captured context

Go to the Workflow tab and create a workflow for When Button Submit is clicked. Add the action Create a new thing of type BugReport. Set title to Input Title's value, description to Multiline Input's value, category to Dropdown Category's value, priority to Dropdown Priority's value, reporter to Current User, page_url to Current Page URL, browser_info to Current User's browser name combined with Current User's OS, and screenshot_url to FileUploader's value (if present). After creating the record, add a Reset relevant inputs action and a Hide Popup Bug Report action.

> Pro tip: Use Current Page URL as a dynamic expression to automatically capture which page the user was on when they reported the bug.

**Expected result:** Submitting the form creates a BugReport record with all user-entered data plus automatically captured page and browser information.

### 4. Build the admin bug report dashboard

Create a new page called admin-bugs. Add a Repeating Group with Data Type BugReport and a Data Source of Do a search for BugReports sorted by Created Date descending. Inside each cell, display the title, category, priority, reporter's email, page_url, status, and Created Date. Add filter Dropdowns above the Repeating Group for status and category so admins can filter the list. Add a Details button in each cell that navigates to a detail view or opens a popup showing the full description, screenshot, and admin action buttons.

**Expected result:** An admin page displays all bug reports in a filterable list with key details visible at a glance.

### 5. Add status management and assignment workflows

In the bug detail view, add a Dropdown for status with options New, In Progress, Resolved, and Closed. Add a SearchBox or Dropdown to assign a team member (searching Users with an admin role). Create workflows: When Dropdown Status is changed, Make changes to Current cell's BugReport and set status to the dropdown value. When the assignee is changed, Make changes to the BugReport and set assigned_to. Optionally add a Multiline Input for admin notes and a Save Notes button.

> Pro tip: For teams using Slack, you can add an API Connector call to post a message to a Slack channel whenever a new high-priority bug is submitted. For more advanced integrations, RapidDev can help connect your Bubble app with external project management tools.

**Expected result:** Admins can update bug status, assign team members, and add notes directly from the dashboard.

### 6. Set up email notifications for new reports

Go to the Workflow tab on the page where the bug report is submitted. After the Create a new thing action, add a Send email action (using Bubble's built-in email or the SendGrid plugin). Set the To field to your admin email address, the Subject to New Bug Report: followed by the Input Title's value, and the Body to include the description, category, priority, page URL, and reporter email. For high-priority bugs, add an Only when condition: Dropdown Priority's value is Critical or High.

**Expected result:** An email notification is sent to the admin team whenever a new bug report is submitted, with full context included.

## Complete code example

File: `Workflow summary`

```text
BUG REPORTING SYSTEM WORKFLOW SUMMARY
======================================

DATA TYPES:
  BugReport
    - title (text)
    - description (text)
    - category (text: Bug / Feature Request / Feedback)
    - status (text: New / In Progress / Resolved / Closed)
    - priority (text: Low / Medium / High / Critical)
    - reporter (User)
    - page_url (text)
    - browser_info (text)
    - screenshot_url (file)
    - assigned_to (User)
    - admin_notes (text)

PAGE ELEMENTS:
  Reusable Element: FeedbackWidget (Floating Group, bottom-right)
    - Button "Report a Bug"
  Popup: Bug Report Form
    - Input: title
    - Multiline Input: description
    - Dropdown: category (Bug, Feature Request, Feedback)
    - Dropdown: priority (Low, Medium, High, Critical)
    - File Uploader: screenshot
    - Button: Submit

WORKFLOW 1: Submit Bug Report
  Event: Button Submit is clicked
  Action 1: Create a new BugReport
    title = Input Title's value
    description = Multiline Input's value
    category = Dropdown Category's value
    priority = Dropdown Priority's value
    reporter = Current User
    page_url = Current Page URL
    browser_info = Current User's browser
    screenshot_url = FileUploader's value
    status = New
  Action 2: Send email to admin
    To: admin@yourapp.com
    Subject: New Bug Report: [title]
    Body: [description, category, priority, page_url]
  Action 3: Reset relevant inputs
  Action 4: Hide Popup Bug Report

WORKFLOW 2: Update Status (admin page)
  Event: Dropdown Status's value is changed
  Action: Make changes to Current cell's BugReport
    status = Dropdown Status's value

WORKFLOW 3: Assign Team Member
  Event: Dropdown Assignee's value is changed
  Action: Make changes to Current cell's BugReport
    assigned_to = Dropdown Assignee's value

ADMIN PAGE: admin-bugs
  - Repeating Group: BugReports sorted by Created Date desc
  - Filter dropdowns for status and category
  - Detail popup with full report and action buttons
```

## Common mistakes

- **Not capturing the page URL automatically** — If you rely on users to type which page they were on, reports will be vague and hard to reproduce Fix: Use the dynamic expression Current Page URL to automatically populate the page_url field in the bug report.
- **Making the feedback widget visible only on certain pages** — Users encounter bugs on any page, so limiting the widget means you miss feedback from pages without it Fix: Use a Reusable Element placed in your app's main layout so the feedback button appears on every page.
- **Not setting Privacy Rules on the BugReport Data Type** — Without privacy rules, any user could search for and read all bug reports including those from other users Fix: Set Privacy Rules so regular users can only see their own reports (reporter = Current User) and admins can see all.

## Best practices

- Auto-capture page URL, browser info, and user identity to give reports maximum context
- Use a Reusable Element for the feedback widget so it appears consistently on every page
- Set up email or Slack notifications for high-priority bug reports so they get immediate attention
- Add Privacy Rules so users can only view their own reports while admins see everything
- Include a status field with clear stages (New, In Progress, Resolved, Closed) for tracking
- Allow file uploads for screenshots — visual evidence makes bugs much easier to reproduce
- Create a simple analytics view showing report counts by category, priority, and status over time
- Review and close resolved reports regularly to keep the dashboard manageable

## Frequently asked questions

### Can I capture a screenshot automatically when a bug is reported?

Bubble does not have a built-in screenshot tool, but you can use a JavaScript plugin like html2canvas to capture the current page view and upload it as an image. Alternatively, let users upload their own screenshots via the File Uploader element.

### How do I prevent spam bug reports?

Require users to be logged in before submitting (add an Only when condition: Current User is logged in). You can also add rate limiting by checking if the user has submitted more than 5 reports in the last hour.

### Can I integrate this with external tools like Jira or Trello?

Yes. Use the API Connector to send bug report data to Jira, Trello, or any project management tool with a REST API. Trigger the API call in the same workflow that creates the BugReport record.

### Should I use a plugin for feedback or build it myself?

Building it yourself gives you full control over the data and workflow. Plugins like Canny or UserVoice offer polished UIs but add external dependencies and costs. For most Bubble apps, a custom-built system is sufficient.

### How do I track which bugs are most common?

Create a simple dashboard that uses Do a search for BugReports grouped by category with a count aggregation. Display the results in a bar chart using the Bubble Chart element or a charting plugin.

### Can RapidDev help set up a more advanced feedback system?

Yes. RapidDev can help build sophisticated feedback systems with features like automated categorization, sentiment analysis via AI APIs, and integrations with external project management tools.

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Source: https://www.rapidevelopers.com/bubble-tutorial/improve-bug-reporting-user-feedback-mechanisms-bubble
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